Effectively communicating with the patient, family, and colleagues is the foundation for a therapeutic and positive patient experience. The patient s experience of care is greatly influenced by what is communicated and what the patient and family observe. Healthcare professionals have a significant effect on and responsibility for patient satisfaction. When healthcare professionals recognize the factors that influence communication and consistently apply effective communication techniques, patient satisfaction and collaboration between interprofessional team members improve. The goal of this course is to provide nurses, pharmacy professionals, and physicians with education on ways to improve interprofessional team communication as a strategy for optimizing Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) ratings.
- Provider:Relias
- Start Date: 2025-03-02 06:00:00
- End Date: 2025-03-02 06:00:00
- Credit Details: Pharmacy: 1.5 hours
- Commercial Support: No
- Activity Type: Enduring Material
- CME Finder Type: Online Learning
- Measured Outcome: Learner Knowledge, Learner/Team Competence, Learner/Team Performance
- Provider Ship: Directly Provided
- Registration: Open to all